Terms of Service

Vital Health Coaches Terms and Conditions

Introduction

Your use of the Platform and the Services is subject to these terms and conditions together with any additional terms and policies referred to in them (“Terms”).

These terms and conditions of service together with any terms and policies referred to in the Terms constitute a legally binding agreement between all Users and Vital Health Coaches as the provider of the Platform. Vital Health Coaches is a private limited company registered in England and Wales with company No. 15481624 whose registered office is located at the following address: Vital Health Coaches, Wellesley House, Duke of Wellington Ave, Royal Arsenal, London SE18 6SS.

Definitions

The following defined terms will be used throughout these Terms: “Article” is any article written by an Independent Health Coach which has been approved for publication by Vital Health Coaches on our Platform.

“Booking Fee” is 15% Commission +VAT deducted from the Fee by Vital Health Coaches.

“Coaching Fee” is the balance paid to the Independent Health Coach, namely the Fee minus the Booking Fee.

“Consumer" is an individual acting for purposes that are wholly or mainly outside that individual's trade, business, craft or profession.

“Customer” refers to the person who seeks to book Health Coaching Services or access information on the Platform.

“Fee” is the full payment made by the Customer at the time of booking Health Coaching Services on the Platform.

“Independent Health Coach” refers to the Health Coach who offers Health Coaching Services or other information including Articles on the Platform. 

“Subscription Fee” is the annual payment made by the Independent Health Coach to subscribe to the Platform.

“User” “you” and “your” means any user of the Vital Health Coaches Platform.

“Vital Health Coaches,” “we,” “us” and “our” refer to Vital Health Coaches.

Use of our site

These Terms govern your use of our website (“Platform”) and the Services. By using the Platform or the Services, you agree to comply with These Terms.

Please read these Terms carefully and thoroughly. If you do not accept these Terms, you must not make a booking through Vital Health Coaches.

TERMS FOR CUSTOMERS

Consumer terms

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 require Vital Health Coaches to give you certain key information for there to be a legally binding contract between you and us. This information is set out below and is also linked in the email which we will send to you to confirm any booking you make through us with an independent professional.

Eligible use

You confirm that you are of legal age to access and use the Platform and / or the Services and are of legal capacity to agree to these Terms. You are not eligible to use the Services if you are under the age of 18. these Terms apply to Consumers only; for any corporate bookings or purchases, please contact us at admin@VitalHealthCoaches.com or via the online form.

Our services

Vital Health Coaches provides a Platform for the search, booking and purchase service (“the Services”). The Services allow you to use health coaching services (“Health Coaching Services”) that are performed in each and every case by Independent Health Coaches, who are vetted through a verification process including background checks and qualification verifications.

In enabling you to purchase Health Coaching Services through the Platform, we are acting as a commercial agent on behalf of those Independent Health Coaches. We provide the booking and purchase process, as well as ancillary services such as customer services. Vital Health Coaches has no responsibility for any Health Coaching Services which you book or purchase through us.

Vital Health Coaches remains responsible in respect of its obligations to you in accordance with these Terms which shall be legally binding. If you have any questions, complaints or requests for refunds, we can be contacted directly at admin@VitalHealthCoaches.com or via the online form.

Vital Health Coaches shall, if requested, provide intermediary services between you and an Independent Health Coach with customer service or dispute resolution matters.

Agreements for Health Coaching services

When booked through us, the Health Coaching Service you receive will be subject to the Independent Health Coach’s terms and conditions (“Independent Health Coach Terms”). Vital Health Coaches is not a party to the Independent Health Coach Terms and these terms will solely be between you and the Independent Health Coach. We recommend you contact the Independent Health Coach for a copy of the relevant terms.

Booking and purchase process

You can make a booking through the Platform by choosing an Independent Health Coach and following the online checkout process.

You may only make a booking up to six months in advance. Your payment details will be requested at the time of booking and payment will be collected when you make a booking. Full payment of the Fee is due at the time of booking the Health Coaching Service with the Independent Health Coach through us. By making a booking, you are responsible for full payment of the applicable Fee.

Once your booking is accepted by the Independent Health Coach you will receive email confirmation of your appointment.

Payment

All Fees are payable through the Platform via our payment services provider “PSP”. The PSP shall process your personal data and payment information in order to take your payment. For more information on how our PSP processes your personal data, visit their privacy policy here: https://stripe.com/gb/privacy

By making a booking or purchase you agree to provide complete, correct and true information including without limitation billing and payment information.

Vouchers, credits and codes

All Vital Health Coaches vouchers and credits expire within 12 months of their issue date unless they are part of a promotion for which a specific expiration date was specified in writing.

All vouchers and credits are non-refundable or exchangeable for any currency or cash.

We may from time to time create and offer promotional codes and referral codes (together “Codes”) that can be redeemed against purchases of Health Coaching Services. Codes will only be valid for a period of time stated on or with them.

Codes do not have any cash value. Codes may:

only be used for personal and non-commercial purposes. You can share your unique code with your personal connections via social media where you are the primary content owner. Codes may not be duplicated, sold, transferred, distributed or made available to others online (including through public sites such as coupon sites) or by other means; not be promoted in any way including via a search engine or discount websites / forums; not be exchanged for cash; only be used once and only one Code may be used per person; and be subject to specific terms which will be made available by us including but not limited to expiration / use by date as stated on the promotion, and must only be used in accordance with those terms.

In addition, from time to time we may issue referral codes (“Referral Codes”) to allow you to refer friends and family to the Services, and which may reduce the Fee. Referral Codes will be limited to 25 referrals per user. If you wish to continue using the Referral Code for more than 25 referrals, please email admin@VitalHealthCoaches.com and we may (but are not obliged to) extend the use of the relevant Referral Code.

Discounts cannot be used in conjunction with any other offers or discounts. Vital Health Coaches reserves the right to change, suspend, terminate or discontinue promotional code / referral offers from time to time and from your account for any reason including but not limited to violation of our program.

Prices

Full pricing details of Health Coaching Services are set out in the Platform and are liable to change at any time. This is because Prices are set by the Independent Health Coaches with a booking fee (“Booking Fee”) percentage added by Vital Health Coaches and payable by you. This Booking Fee is a fee for connecting you with any Independent Health Coach that you meet via the Platform.

All fees and charges are inclusive of VAT where applicable or unless specified otherwise. Vital Health Coaches is not currently VAT registered.

Your responsibilities

In addition to the responsibilities noted above, it is your responsibility to provide complete and accurate information at the time of booking or purchase. Failure to provide complete and accurate information (for example a valid email address) may result in a rejection of your booking request, cancellation of your booking or an inability of the booked Independent Health Coach to provide the Health Coaching Services as requested. Such failure may lead to your payments being ineligible for refund, or a loss or incorrect delivery of your booking confirmation.

In such cases where there has been a failure on your part to provide us with accurate information, our cancellation and refund policy will apply.

Cancellations and refunds

You acknowledge that you do not have any statutory right to cancel a booking made for a Health Coaching Service under Consumer law. However, you have a contractual entitlement to cancel any booking you have made with an Independent Health Coach through us in the following circumstances and on the described terms.

You may cancel an accepted booking by contacting admin@vitalhealthcoaches.com any time more than 24 hours before the start of the Health Coaching Service. Your payment, minus any applicable bank or processing fees, will be refunded and no payment will be made to the Independent Health Coach for the cancelled booking. If an accepted booking is cancelled less than 24 hours before the start of the booked service, your payment will not be refunded and a standard payout will be made to the Independent Health Coach for the cancelled booking.

In the case of cancellation of a “Package” of multiple sessions, cancellation applies to the full package, in relation to the start of the first session only. No refund will be given for un-used sessions of a Package, unless at the discretion of the Independent Health Coach.

An Independent Health Coach may cancel an accepted booking at any time. In such case, your payment will be refunded in full and no payout will be made to the Practitioner for the cancelled booking.

If by mutual agreement you and the Independent Health Coach wish to reschedule any sessions to a mutually convenient time this may be done via the online messaging system.

Extensions and delays

If you wish to extend the time you have booked a Health Coaching Service, the Independent Health Coach may fulfil your request. This is subject to the availability of the Independent Health Coach and payment of an additional charge for the extended time specified by the Independent Health Coach.

If you are delayed and unable to start the Health Coaching at the Appointment Time by more than 15 minutes:

the Independent Health Coach is entitled to end the Health Coaching Services at the time agreed when the booking was made without making any adjustment to the Fee to reflect the reduced time of the Health Coaching Services; or

if you and the Independent Health Coach agree to proceed with the Health Coaching Services for the full time allotted notwithstanding the delayed start time, then this may be done with no penalty.

It is at the sole discretion of the Independent Health Coach to act contrary to the above if they wish to do so.

Vital Health Coaches acts only as an introducer

The Services enable those seeking Health Coaching Services to book appointments with Independent Health Coaches seeking to provide such Health Coaching Services. Whilst Vital Health Coaches assesses Independent Health Coaches who wish to provide Health Coaching Services, we do not guarantee or warrant, and make no representations regarding the reliability, quality or suitability of Independent Health Coaches. Accordingly, you acknowledge and agree that Vital Health Coaches does not have any obligation in respect of any Health Coaching Service they may provide.

When interacting with any Independent Health Coach you should exercise caution and common sense to protect your personal safety, details and property, just as you would when interacting with other persons who are unknown to you.

Prohibited use

The Services are for your personal and non-commercial use and must only be used for the purposes of inquiring about or making bookings for Health Coaching Services. You must not use the Platform to do any of the following (each of which is strictly prohibited):

Engage in any inappropriate behaviour including but not limited to illicit or sexually suggestive remarks, sexual advances, drug use, excessive drinking and/or other inappropriate behaviour; Restrict or inhibit any other user from using and enjoying the Services; Infringe the privacy rights, property rights, or other civil rights of any person; Harass, abuse, threaten or otherwise infringe or violate the rights of Independent Health Coaches, Vital Health Coaches (including its employees and personnel) or others; Harvest, data-mine or otherwise collect information about others, including email addresses, without their consent; Use technology or other means to access our computer network, unauthorised content or non-public spaces; Introduce or attempt to introduce any viruses or any other harmful code, files or programs that interrupt or otherwise or limit the Services, the Platform's functionality, or damage, disable or otherwise impair our servers or networks or attempt to do the same; or Engage in or encourage others to engage in criminal or unlawful conduct or breach these Terms including misuse of the Services for unlawful or unauthorised purposes.

You agree not to breach these Terms in any way which may result in, among other things, termination or suspension of your access to the Services. We reserve the right to disclose information of suspicious behaviour related but not limited to any of the listed above to law enforcement.

Disclaimer

Vital Health Coaches are not liable or responsible for the fulfilment of any booking or the performance of the Independent Health Coach. You acknowledge and agree that we are not responsible for addressing any claims you have as regards any Independent Health Coach or any Health Coaching Services. Our role is limited to providing a Platform for connecting Independent Health Coaches and clients and facilitating the resolution of disputes and complaints where appropriate.

TERMS FOR INDEPENDENT HEALTH COACHES

Services

Vital Health Coaches provides a search, booking and purchase service (“the Services”). The Services allow Customers to access Health Coaching Services that are performed in each and every case by Independent Health Coaches.

In enabling you to promote Health Coaching Services through the Platform, we are acting as your commercial agent. We provide the booking and purchase functionality, as well as ancillary services such as customer services. Vital Health Coaches has no responsibility for any Health Coaching Services which you provide through us.

Vital Health Coaches remains responsible in respect of its obligations to you in accordance with these Terms which shall be legally binding. If you have any questions, complaints or requests in relation to refunds, we can be contacted directly at admin@vitalhealthcoaches.com or via the online form.

Vital Health Coaches shall, if requested, provide intermediary services between you and a Customer with customer service or dispute resolution matters.

When booked through us, the Health Coaching Services you provide must be subject to your own Independent Health Coach Terms. Vital Health Coaches is not a party to the Independent Health Coach Terms which will solely be between you and the Customer. Independent Health Coaches must provide the Customer with the relevant terms prior to commencing the Health Coaching Service.

Independent Health Coaches are not employees or agents of Vital Health Coaches. Rather, they are independent service providers using the Site to sell their Health Coaching Services to Customers and, as such, are along with Customers simply Users of the Platform.

Vital Health Coaches is not involved in the interactions between Independent Health Coaches and Customers. Vital Health Coaches shall not be liable for any acts or omissions of Independent Health Coaches, content in articles, the ability of Independent Health Coaches to deliver Health Coaching Services, or the ability of Customers to pay for Health Coaching Services. We cannot ensure that a Customer will complete a transaction. Notwithstanding the foregoing, Vital Health Coaches reserves the right, but is not obligated, to remove any content on the Platform, such as articles.

EMERGENCY QUESTIONS AND CRISIS SITUATIONS (particularly regarding medical or mental health issues) should not be directed to the Platform and should, instead be directed immediately by telephone or in-person to qualified professionals. The Platform is not the appropriate venue to deal with such situations.

Independent Health Coach Representations and Covenants

By agreeing to these Terms and completing the online registration process, you are representing and agreeing that:

All information you provide in your registration with Vital Health Coaches relates to yourself only and is accurate, complete, and not misleading. You accurately describe your background, skills, knowledge, and your level of experience (including professional licenses, certifications, education, employment, etc.). You will not misrepresent yourself, such as, but not limited to, using or creating a misleading username. You will maintain and update the information described in this clause within two (2) business days of any changes so that it remains true, accurate, and complete. In addition, if any change to such information alters the status of any of your credentials that have been verified for purposes of being an Independent Health Coach on the Platform you will notify Vital Health Coaches of such change by sending an email to admin@vitalhealthcoaches.com within two (2) business days of the change. In addition, if such change makes you ineligible to be an Independent Health Coach on the Platform your profile will be removed. Vital Health Coaches reserves the right, and the Independent Health Coach agrees to comply, to periodically verify the credentials of any Independent Health Coach on the website. Vital Health Coaches will conduct background checks and qualification verifications of all Independent Health Coaches. If Independent Health coaches do not supply satisfactory information or evidence of qualification to Vital Health Coaches, acting reasonably, Vital Health Coaches shall have the right to terminate these Terms and refuse access, suspend and/or delete the account of the Independent Health Coach as applicable. You agree to work within the Scope of Practice as defined by the UK and International Health Coaches Association, as published on their website. You will not do anything to manipulate, undermine, or disrupt the integrity of any Customer, Independent Health Coach, or other feedback ratings, reports, or systems on the Platform, including, but not limited to, by filing false reports about other Independent Health Coaches. You will not harass or threaten any other User of the Platform.

You agree that any content you provide on the Platform and your use of the Platform shall not:
be fraudulent, inaccurate or misleading; infringe any third party’s proprietary rights or rights of publicity or privacy be illegal or violate any law, statute, ordinance, regulation, or ethical code; be defamatory, trade libelous, unlawfully threatening or unlawfully harassing; be obscene or contain child pornography; contain any viruses, Trojan horses, or other computer programming routines that may damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or personal information; create liability for us or cause us to lose (in whole or in part) the services of our ISPs or other suppliers; or
link directly or indirectly to, or include descriptions of, goods or services that are prohibited under the Terms or that you do not have a right to link to or include. You may not resell or make any commercial use of our system or the content on the Platform without Our prior written consent. We do not knowingly collect personal information from children under thirteen (13) years of age, and if we become aware that a child under the age of thirteen (13) has submitted personal information to us, we will promptly remove it from our systems.

The Independent Health Coach agrees to indemnify, defend, and hold harmless Vital Health Coaches, its directors, officers, employees, agents, successors, and assigns from and against any and all claims, liabilities, damages, losses, costs, expenses, fees (including reasonable attorneys' fees and costs) that such parties may incur as a result of or arising from:

any information (including, but not limited to, the Independent Health Coach's Articles or any other content) posted or provided by the Independent Health Coach on the Site or through the Services; the provision of Coaching Services by the Independent Health Coach; any breach of any representation or warranty made by the Independent Health Coach herein; or the Independent Health Coach’s violation of any rights of a third party, including but not limited to intellectual property rights or rights of privacy.

This indemnification obligation will survive the termination or expiration of these Terms and/or the Independent Health Coach's cessation of use of the Services.

Duration and Termination of these Terms

These Terms shall be in effect from the date that Vital Health Coaches approves your request to use the Platform as an Independent Health Coach unless and until one party gives the other at least thirty days' written notice. You may terminate your service and account by written notice via e-mail to admin@vitalhealthcoaches.com. Termination will be effective on the thirtieth (30th) day after the delivery of the termination notice, at which time your account will be closed, and you will no longer be able to access your former account. Any payments accrued as of the effective date of termination will be payable according to the Terms.

Vital Health Coaches can terminate these Terms in the event of a material breach of these Terms by the Independent Health Coach, provided that we give notice of the breach of the Agreement (with notice of temporarily suspended access to the Platform), including, for example, failure to qualify to provide Health Coaching Services, or our good faith belief that the Independent Health Coach poses a risk to the safety or health of others; or the Independent Health Coach’s engagement in fraud or other improper use of the Platform or the Services.

Either party may terminate the Agreement immediately and without notice upon a material breach.

Content and License of Articles on the Platform

Vital Health Coaches will approve and publish on the Platform, at our sole discretion, Articles written by an Independent Health Coach. Vital Health Coaches will credit the Article to the Independent Health Coach.

Vital Health Coaches reserves the right to remove any or all of the Articles written by Independent Health Coaches, in whole or in part, at any time with or without notice.

Articles are to be entirely written by the Independent Health Coach and not generated using AI Technology.

Independent Health Coaches may share links to your Articles on a website owned by you which solely promotes you and your Health Coaching Services.

You grant to Vital Health Coaches a non-exclusive, irrevocable, perpetual, worldwide, royalty-free, sublicensable (through multiple tiers) right to exercise the copyright, publicity, and database rights, including the right to use, reproduce, display, edit, copy, modify, transmit, publicly perform or create derivative works thereof, that you have in your Articles, in any media now known or not currently known, with respect to any such Articles. Vital Health Coaches retain all rights, title, and interest in and to all of its trademarks, trade names, logos, and other intellectual property rights therein.

Bookings, Fees, Cancellations, Extensions and Delays

All fees and charges made by Vital Health Coaches are inclusive of VAT where applicable or unless specified otherwise. Vital Health Coaches is not currently VAT registered.

A Platform “Subscription Fee” of £195 is payable upon signing up to the platform and will be renewed annually until terminated by You.

Vital Health Coaches reserves the right to change its fees. Vital Health Coaches shall notify You of a change in the fees charged for the Service at least sixty (60) days in advance. Should You wish not to accept such change in fees, You may terminate this Agreement.

Customers can make a booking through the Platform up to six months in advance.

The Fee paid by the Customer on the Platform is set at the discretion of the Independent Health Coach.

Full payment of the Fee is due from the Customer at the time of booking the Health Coaching Service with the Independent Health Coach through us.

Out of each and every Fee paid by the Customer, Vital Health Coaches will take a 15% Booking Fee (“Booking Fee”) inc. VAT.

The Coaching Fee is the balance paid to the Independent Health Coach, namely the Fee minus the Booking Fee. Vital Health Coaches transfers Coaching Fees to Independent Health Coaches via Stripe, within 7 days. The Independent Health Coach agrees to and acknowledges the obligation to pay all self-employment and other taxes on their Coaching Fee income.

Discounts, coupons, credits and refunds

You agree that Vital Health Coaches has the right to offer discounts, coupons, and/or credits that Customers can apply towards reducing the price of a Health Coaching Service, affecting the Fee that Vital Health Coaches collects from the Customer.

You agree that Vital Health Coaches has the right to resolve Customer complaints as it deems necessary or advisable, including, in our sole discretion, issuing refunds to Customers to settle disputes. If Vital Health Coaches decides to issue a refund to a Customer, we will seek reimbursement from the Independent Health Coach for such refund, or we may offset any refunds against any future Customer payments to be forwarded to the Independent Health Coach. Vital Health Coaches also reserves the right to resolve accounting discrepancies with Customers in its sole discretion.

If Vital Health Coaches believes, in its sole discretion, that any Customer funds were paid to an Independent Health Coach under suspicious circumstances or that funds were derived from a suspicious Customer account, Vital Health Coaches will investigate the situation until it has reached an adequate resolution, as determined by us in our sole discretion. The investigation or resolution may require the involvement of certain third parties, such as an applicable credit card company. Such an investigation may require Vital Health Coaches to put a hold on an Independent Health Coach’s account. Vital Health Coaches will make commercially reasonable efforts not to exceed a 90 day hold on an Independent Health Coach’s account during such an investigation.

Vital Health Coaches disclaims any warranty that its billing and payment system is without error. If an Independent Health Coach believes there is a problem with our billing or payment system, you should notify us by email to admin@vitalhealthcoaches.com within thirty (30) days of such problem. Upon receipt of the notification of such a problem, Vital Health Coaches will, in good faith, work to remedy any alleged payment errors.

Independent Health Coach Accounts and Relationship to Vital Health Coaches

You may not share your account with, nor use the account of, anyone else. You will be solely and fully liable and responsible for all activities provided under your username and account. If any account of yours has been suspended or terminated by Vital Health Coaches, you may not open another account on the Platform.

No relationship (such as partnership, agent, joint venturer, or employee) between you and Vital Health Coaches is created by these Terms or your participation on the Platform. You acknowledge that you are not an employee or agent of Vital Health Coaches but are, like Customers, only Users of the Platform. You shall act in accordance with this status and shall not hold yourself out as an officer, employee or agent of Vital Health Coaches, nor make any claim based on any right or privilege applicable to our employees. Under no circumstances shall you look to Vital Health Coaches as your employer, or as a partner, agent, or principal. Nothing regarding your participation on the Platform will be considered as an endorsement, referral or recommendation by Vital Health Coaches of you and you will not, either on the Platform or in any other forum or by any other means, suggest such an endorsement.

It is the express intention of Vital Health Coaches that the Independent Health Coach be an independent contractor. Nothing in these Terms shall in any way be construed to constitute the Independent Health Coach as an agent, employee, or representative of Vital Health Coaches. Without limiting the generality of the foregoing, the Independent Health Coach is not authorized to bind Vital Health Coaches to any liability or obligation or to represent that the Independent Health Coach has any such authority. The Independent Health Coach agrees to furnish all tools and materials necessary to perform Health Coaching Services and shall incur all expenses associated with such performance. The Independent Health Coach further agrees that any use of the Platform tools is optional and such tools are purely offered for their convenience.

The Independent Health Coach acknowledges and agrees the obligation to report as income all Coaching Fees received by Vital Health Coaches pursuant to these Terms.

The Independent Health Coach agrees to and acknowledges the obligation to pay all self-employment and other taxes on such income as apply.

The Independent Health Coach will receive no benefits such as, but not limited to, paid vacation, sick leave or medical insurance.

Limited Exclusivity and Other Agreements

By agreeing to these Terms and completing the online registration process, you are agreeing that:

All transactions, including the initial and any subsequent transactions with clients obtained through the Platform, must be conducted exclusively through the Platform. Engaging in direct payments or completing transactions outside of the site is strictly prohibited. If it is determined that you have accepted payment directly from a client, bypassing the Platform, your account may be removed without notice, and you will no longer be permitted to use the Platform. You will not post – or authorise anyone else to post – any portion of your Articles on any other Health Coaching website other than a website owned by you which solely promotes you and your Health Coaching Services.
You will not make any statement that disparages Vital Health Coaches, its services, products, directors, officers, employees, shareholders or agents, except as required by law or in communications exclusively to Vital Health Coaches. You will not provide information on any other websites about Vital Health Coaches, unless you expressly state that your statements are not made on behalf of and have not been approved by Vital Health Coaches.

GENERAL TERMS FOR ALL USERS

Personal data In order to provide the Services, we may collect personal data from you. We will only process your personal data in accordance with applicable data protection laws. Before making a booking or purchase or supplying services via the Platform, please read our privacy policy.

No Endorsement of Non-Vital Health Coaches Entity; No Relationship with Users Vital Health Coaches may endeavor to offer to its Users products and services offered by non-Vital Health Coaches entities. The Platform may contain links to third party websites and service providers (collectively, “Third Party Services”) that are not owned or controlled by Vital Health Coaches. Vital Health Coaches has no control over and assumes no responsibility for the content, practices, and privacy policies of such Third Party Services. Vital Health Coaches encourages you to, and you acknowledge that you are solely responsible for, reviewing and complying with any third party terms and conditions and privacy policies. Vital Health Coaches cannot and will not censor or edit the content of any Third Party Service. Placement of information, logos, links, or names of such non-Vital Health Coaches entities on the Platform does not constitute an endorsement or warranty of these entities, their products or services. By using this Platform, you agree that Vital Health Coaches is not responsible for, and you take full responsibility for, a decision to visit or patronize any such Third Party Service or entity, you hold us harmless from any and all liability arising from such actions, and you expressly relieve Vital Health Coaches from all liability arising from your use of Third Party Services. It is the responsibility of the user to evaluate the accuracy, completeness, and usefulness of any opinion, answer or other content available through the site from third parties or obtained from a linked site. Please seek the advice of professionals, as appropriate, regarding the evaluation of any specific opinion, answer, product, service, or other content. 

Information Control and Storage

We do not control the information provided by Users, which you may find to be offensive, harmful, inaccurate, or deceptive. Please use caution and common sense when using the Platform. There are also risks of dealing with underage persons or people acting under false pretences. Additionally, there may be risks dealing with international trade and foreign nationals. By using this Platform, you agree to accept such risks and that Vital Health Coaches are not responsible for the acts or omissions of Users on the Platform.

The amount of storage space per User is currently limited. You agree that Vital Health Coaches is not responsible or liable for the deletion or failure to store content and/or other information.

Linking to our site

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to our site in any website that is not owned by you.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.

We reserve the right to withdraw linking permission without notice.

If you wish to make any use of content on our site other than that set out above, please contact us.

Exclusion of Warranties

Vital Health Coaches site and related documentation are provided “as is” and without any warranty of any kind either express or implied, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. No information, whether oral or written, obtained by you from us through this site shall create any warranty, representation or guarantee not expressly stated in these terms. Vital Health Coaches does not represent or warrant that the service will be uninterrupted or error-free, that defects will be corrected, or that this site or the server that makes it available, are free of viruses or other harmful components. Vital Health Coaches does not warrant or represent that the use or the results of the use of the materials available through the service, from third parties or a linked site will be correct, accurate, timely, reliable or otherwise.

Under no circumstances will Vital Health Coaches be liable for any loss or damage caused by a User’s reliance on information obtained through the site, from third parties or a linked site, or user’s reliance on any product or service obtained from a third party or a linked site. Use of this site is at users’ sole risk.

No advice or information, whether oral or written, obtained by you from Vital Health Coaches or through or from the Vital Health Coaches services shall create any warranty.

Right to Discontinue

At any time, with or without notice, for any or no reason, and in its sole discretion, Vital Health Coaches reserves the right to modify or discontinue any portion or all of the Platform or the Services. The Independent Health Coach has no rights in and to the Platform and Services.

Intellectual Property Rights

Vital Health Coaches, the Vital Health Coaches logo, brand and all other intellectual property rights, trademarks, service marks, graphics, and logos used in connection with the Platform or the Services, whether registered or unregistered, belong to us or our licensors (as applicable) and are protected by intellectual property law. Nothing in Our Terms grants you any rights in the Platform or Services or the content within the same. Any unauthorised use of these trademarks or other intellectual property rights is strictly prohibited and may result in legal action.

You may not modify, copy, reproduce, republish, upload, post, transmit, or distribute in any way content available through the Platform, whether done directly or through intermediaries (including, but not limited to, by means of spiders, robots, crawlers, scrapers, framing, iframes or RSS feeds),  including, but not limited to, code and software for commercial purposes. For permission to use third-party materials appearing on the Platform, please contact the copyright owner. You do not acquire ownership rights to any content, document or other materials viewed through the Platform. The posting of information or materials on the Platform does not constitute a waiver of any right in such information and materials.

Vital Health Coaches shall have a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sublicensable right and licence to use, reproduce, publish, distribute, display, perform, modify, create derivative works from, and otherwise exploit all Articles published by Independent Health Coaches on the Platform. This licence includes, but is not limited to, the right for Vital Health Coaches to use such articles for promotional, marketing, or any other business purposes, both within and outside the Platform. Independent Health Coaches acknowledge that they retain ownership of any Articles they publish on the Platform; however, by submitting an article, they grant Vital Health Coaches the aforementioned broad license to use the Articles. This licence shall survive the termination or expiration of these Terms or any discontinuation of the Service, thereby allowing Vital Health Coaches to continue to use the content as described herein.

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it.

Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.

You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Press Releases and Third-Party Press about Vital Health Coaches

The Platform may contain press releases and other information about Vital Health Coaches. While this information was believed to be accurate as of the date pre pared, we disclaim any duty or obligation to update this information or any press releases. Information about companies other than ours contained in the press release or otherwise, should not be relied upon as being provided or endorsed by Vital Health Coaches. Likewise, third-party press about Vital Health Coaches or the Platform should not be relied upon as being provided or endorsed by Vital Health Coaches.

Indemnification

You agree to indemnify and hold Vital Health Coaches, any and all parent, subsidiary and affiliate organizations, officers, directors, agents, shareholders, consultants, employees, successors, and assigns harmless from and against all losses, costs, liabilities and expenses, including reasonable legal fees, asserted by any third party that are in any way due to, or arising out of, your use of or conduct on the Platform.

Dispute Resolution: Mediation and Arbitration

In the event of a dispute arising between a Customer and an Independent Health Coach, both parties agree to attempt to resolve the dispute through direct communication. Both parties should make reasonable efforts to resolve the issue amicably within 14 days of becoming aware of the dispute.

If the dispute cannot be resolved through direct negotiation, either party may request mediation. Mediation will be conducted by a neutral mediator agreed upon by both parties, or if agreement cannot be reached, a mediator will be appointed by an accredited mediation service in the UK. The mediation process shall take place within 30 days of the request, and the parties agree to participate in good faith. The costs of mediation will be shared equally between the parties, unless otherwise agreed.

Electronic Communications and Right to Modify Terms

When you visit Vital Health Coaches or send us e-mails, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on the Platform. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. You agree to provide us with, and maintain in your Vital Health Coaches account profile, your current and active email address.

Vital Health Coaches reserves the right to change, revise or modify the Terms (including, but not limited to, fees) at any time by posting the amended terms on the Platform. All amended terms shall automatically be effective upon posting; provided, however, that those changes that Vital Health Coaches, in its sole discretion, deems material changes to the Terms will be effective upon the earlier of: (1) the agreement of the User; or (2) thirty (30) days after notice to the existing User via an email from an @Vitalhealthcoaches.com email address to the User’s email address on file with Vital Health Coaches or via other means including, but not limited to, a banner, message, or other conspicuous notice on the Platform. Your continued use of the Service will signify your acceptance of the changes regardless of whether you actually saw or read the notice regarding such change(s). If you do not accept the changes, your sole and exclusive remedy is to discontinue using the Platform. The latest Terms will be posted on the Platform, and you should review them prior to using the Platform.

Our services are for general information only

Content on the Platform which is made available as part of the Services  is provided for your general information purposes only. Nothing contained on the Platform or communicated any other way as part of the Services constitutes, or is meant to constitute, advice, opinion or guidance of any kind. We are not a health care provider nor do we provide medical advice or medical treatment. References in the Platform and elsewhere to “treatment” and “therapy” or any similar terms do not refer to medical treatment or medical therapy. The information presented on the Platform and otherwise as part of the Services is not intended to diagnose health problems or to take the place of professional medical care. Should you have a medical issue you should always consult with a qualified medical professional.

We cannot guarantee our site, or the Services

We make no warranty or guarantee that the Platform or any other aspect of the Services is suitable for your intended use, error-free, timely, reliable, entirely secure, virus-free or available. We make no guarantee of particular results or outcomes by use of the Platform, or any other aspect of the Services.

Nothing in these Terms will exclude or limit any warranty implied by law that it would be unlawful to exclude or limit and nothing in these Terms will exclude or limit our liability in respect of any: death or personal injury caused by the negligence of Vital Health Coaches, fraud or fraudulent misrepresentation by Vital Health Coaches, or any matter which it would be illegal or unlawful for Vital Health Coaches to exclude or limit, or to attempt or purport to exclude or limit, its liability.

We are not liable or responsible for any errors in or failure to provide the Services due to your error or failure to provide accurate and complete information. Whilst we make every effort to ensure that the Services are available, we do not represent, warrant or guarantee in any way the continued availability at all times or the uninterrupted use by you of the Services. We reserve the right to suspend or cease the operation of all or part of the Services from time to time at our sole discretion.

Severability

If any provision of these Terms is deemed or becomes invalid, the validity of the other provisions shall not be affected.

Governing law and jurisdiction You agree that these Terms for all purposes, shall be governed by and construed in accordance with English and Welsh law. You also agree to submit to the exclusive jurisdiction of the English courts as regards any claim or matter arising under these Terms.

Miscellaneous

Failure to enforce any provision of these Terms by Vital Health Coaches shall not constitute a waiver of any provision by Vital Health Coaches. If any provision of these Terms is deemed invalid or unenforceable, such provision shall be ineffective only to the extent of such prohibition or invalidity without invalidating the remainder of such provision or the remaining provisions of the Agreement. All provisions not affected by the invalidity shall remain in full force and effect.

The Terms constitute the complete and exclusive statement of the Agreement between you and us. It supersedes any and all prior or contemporaneous agreement, oral or written, and any other communications, representations, warranties and understanding relating to the subject matter of the Terms. If there is a conflict between an oral or written representation of any Vital Health Coaches employee or agent and the Terms (other than modifications to the Terms executed in writing by the CEO or authorized-in-fact representative of Vital Health Coaches), the Terms will prevail. To the extent the Terms are in conflict or inconsistent with one another, these Terms and the Privacy Policy will prevail for Independent Health Coaches over other terms, rules, policies, and FAQs on the Platform. If any provision(s) of the Terms is held by a court or arbitrator of competent jurisdiction to be contrary to law, then such provision(s) shall be construed, as nearly as possible, to reflect the intentions of the parties and the other provisions shall remain in full force and effect.

Headings in this and Related Agreements are for purposes of reference only and shall not limit or otherwise affect the meaning of the Terms.

You agree that Vital Health Coaches may assign the Terms to any other entity at its discretion, with or without notice to you. You may not assign the Terms to any other party for any reason. Any waiver of rights or remedies by Vital Health Coaches must be explicitly stated in writing and signed by an authorised officer of Vital Health Coaches. A delay or omission by Vital Health Coaches in exercising any rights or remedies shall not be construed as a waiver of such rights or remedies or any other rights or remedies in the future.

Certain sections of these Terms, by their terms, survive the termination of these Terms.